4 Remarkable Reasons Why Foreign Companies Entrust Their Customer Service Operations to Filipinos

With Filipinos, your customers are in good hands. 

offshoring customer service operations to the Philippines call center agents

The Philippines has been a favorite location of business owners looking to outsource their customer service operations. Apart from the cost-competitive advantage and the robust government support, it is ultimately the highly-skilled Filipino workforce that seals their decision to offshore in the country. To elaborate, below are the reasons why foreign companies choose Filipinos to handle their customer service operations:

  1. Filipinos are highly literate. In the most up-to-date national census of the Philippine Statistics Authority, it was revealed that 95.6% of Filipinos have the ability to read and write. Every year, colleges in the Philippines produce roughly 500, 000 graduates. Foreign business owners can thus obtain individuals equipped with skills to understand customer service operations and deliver customer service efficiently in any channel, may it be through phone, email, chat, or social media.
  2. Filipinos are proficient in speaking the English language. The last thing that customers want is a customer service representative who cannot address their problems because of poor English communication skills. Good thing Filipinos are adept at both oral and written English communication. In fact, in 2012, the Philippines even topped a global index that measures Business English proficiency in the workplace. The influx of Korean, Japanese, and Chinese signing up for a Filipino tutor to teach them English online also serves as a proof of this undeniable capability.
  3. Filipinos have awesome work ethics. In customer service, it is inevitable to encounter irate customers, which is why it is important to have professional customer service representatives that will aim for customer satisfaction no matter what. The warmth and hospitality of Filipinos easily make them fit for the job. Filipinos are also diplomatic. Proof of this is the number of Overseas Filipino Workers (OFWs) that the country has, which is roughly around 2.2 million as of 2016.
  4. Filipinos embrace the western culture. The Philippines is one of the most westernized nations in Southeast Asia given its colonial history. Filipinos are also highly exposed to the western media. For these reasons, Filipinos can carry a conversation with foreign customers well. They have vast amounts of western information that can help them instantly build rapport.

With all these unique abilities and traits of Filipinos, entrusting your customer service operations to their hands is indeed a smart decision. Are you interested to outsource your customer service operations now? We will be more than happy to help you.

Email: paulos@andersonbpoinc.com

Philippines: +63-2-216-6379

Australia: +61-3-8375-8972

UK: +44-333-311-0547

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