BPO non-voice sectors

Beyond Call Centers: BPO Sectors the Philippines Look to Dominate

Already globally recognized as the leading provider of voice services, the Philippines look to replicate their success in the other sectors of the BPO Industry.  In a survey done in 2012, 97% of the BPO providers in the country see themselves achieving more growth in the years to come.

projected growth BPO companies

The local BPO industry projects a bigger share for non-voice services in the overall BPO market, with industry-specific services having the most market opportunity among non-voice services.

BPO projected growth

Projected growth of non-voice sectors

Non-voice services have a lot of sub sectors. With so many different fields, what are the specific areas the Philippines is looking to grow more on?

New BPO Sectors to Conquer:

In the latest Roadmap 2022, the IBPAP highlights 5 sectors that have the highest growth potential. Let’s take a closer look on these sectors:

Sectoral roadmap 2022

Sectoral Roadmap

Contact Center & BPO – The country looks to continue its domination on voice services. Even after rapid growth in the recent years, there is still room for improvements for the contact center and BPO sectors.

Global In-house Center (GIC) – With hectares of property ready to be developed, businesses are looking to directly invest on infrastructures in the Philippines to fuel their global expansion.

Premier business centers will soon become available outside Metro Manila, and with hundreds of thousands of qualified graduates ready to be trained, GIC’s might just become as big as the call center sector.

Knowledge Process Outsourcing (KPO) – as various threats like A.I. automation and political policies look to make a negative impact on the local BPO industry, IBPAP and the government look to further penetrate higher value services in the KPO sector. Services in the KPO sector require more expertise and that’s why numerous talent development programs are created both by the public and private sector in hopes of capturing a significant share of a rapidly growing KPO market.

Industry-specific KPO sub sectors the country is looking to dominate:

Health Information Management– With a huge surplus of nursing graduates and the tight competition on job opportunities, the local BPO industry is looking to train these graduates to fill-in related jobs like medical transcription. Providing employment for workers of another industry and adding to the growth of PH BPO industry is one of the reasons why this is one of the fastest growing BPO sectors.

             Animation and Game Development – another sub KPO sub sector that show promise. Major figures, like Senator Bam Aquino, are already supporting the development of this sector.


The Philippines is all-in in becoming a global leader in BPO sectors beyond call centers. With a solid and stable support framework consisting of the government and various private sector parties coupled with comprehensive plans, it won’t be a surprise if the Philippines emerges as leaders in other sectors beyond call centers.

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