expansion bpo outside manila

Expansion of BPO Industry Outside Manila Gaining Steam

The Philippine government want to make the growth of the BPO industry be felt in the rural areas by creating BPO hubs in the outside Manila. The Department of Information and Communication’s (DITC) Rural Impact Sourcing program shows  proof of success. The program, which aims to promote and expand to rural areas by creating sustainable BPO hubs, is already making its mark in the provinces.

Employment Bonanza

Iloilo is one of the cities that showed signs of expansion success. Iloilo city mayor Jed Mabilog reported that the local BPO industry has provided Ilonggos more than 21000 jobs. The mayor gives credit to the abundant number of skilled workers as a top factor for attracting BPO companies. Mabilog was recently in China to promote the viability of BPO business in the province. He considers his trip successful, as 30 prospective investors from Hong Kong are expected to survey the area.

Another city is flourishing thanks to BPO opportunities. 40% of the local workforce of Bacolod City is in the BPO sector according to Eileen Camarillo Go, hirer marketing manager of JobStreet.com PH. Jobs related to customer service, telesales and telemarketing, and helpdesk support are among the in-demand specializations by the BPO industry in the province of Negros as well as the Western Visayas Area.

Education Opportunities Generated

The expansion is not limited to employment, education opportunities are flourishing as well. The Cebu Educational Development Foundation for Information Technology, in partnership with the Commission on Higher Education, will offer a special course for higher-value BPM services. Service Management Program Plus (SMP+) is a specialty program that will feature 4 disciplines- Java, mobile app, business analytics, and medical coding.

The course will be offered for free to for teachers in colleges and universities in the Visayas and Mindanao and will run from May 2 to 26 at the University of Cebu Banilad campus.

The course is designed by the IT and Business Process Association of the Philippines (IBPAP) to prepare candidates for the industry, addressing a shortage in skills in the IT-BPO industry.

Fun and games as well

To further promote the BPO industry in the provinces, a number of BPO companies are participating in the Davao Inter-BPO League. City Sports Development Division head Michael Denton Aportadera said he was happy that BPO companies are involved in sports considering that their work culture is very demanding of their employees’ time. Aportadera is looking forward for bigger sports events in the future where BPO companies can participate.

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