Knowledge Process Outsourcing (KPO) in the Philippines: What’s in It for You?

Invest in Knowledge Process Outsourcing (KPO) and enjoy the benefits of offshoring in the Philippines.

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The Philippines continues to be a leader in the global outsourcing industry. Since 2010, it remains to be the world’s #1 country for voice services. It presently ranks 2nd in Tholons’ top 100 outsourcing destinations for 2016, having a total of nine cities in the entire list. Though known for providing the best service as offshore contact centers, the country continues to widen its horizons to serve a larger network of foreign clients. One such service that the Filipinos can competently offer is in Knowledge Process Outsourcing (KPO), a growing sub-sector in the local IT-BPO landscape.

But what exactly would you get if you invest on KPO in the Philippines? Here is an overview:

  1. An educated workforce. High literacy rates and promising talent availability reflect the capability of Filipinos to handle high-skill tasks in analytical and intellectual industries like research, consultancy, and technical analysis. Graduates of IT-BPO compatible disciplines like Business Administration (BA), Information Technology (IT), and related courses are also on the rise. More importantly, educational attainment is a big requisite for a position in the industry. 
  2. Local government support. A lot of incentives await foreign investors in the Philippines. Along with lower taxes are lower wage rates and rental fees for office spaces. The country has well improved in its financial attractiveness score in the 2016 Global Services Location Index by A.T. Kearney. This affordability of high-quality service gives investors an assurance of cost-efficiency.
  3. Adaptable partners. Filipinos are greatly exposed and well-adapted to Western culture. Communication is also not an issue. With English as a major medium of instruction, Filipinos have a strong command of the language. Adjustment won’t be much of a struggle since doing business with foreigners has since been a part of the Philippine socio-economic landscape. A collaborative attitude also fosters good company-client relations while continually improving quality of work.
  4. Strategic and effective locations. A compatible timezone enables Philippine IT-BPO services to be available 24/7. Not only that, ideal locations for outsourcing are spread across the archipelago, in its fast-growing Next Wave CitiesTM and Centers of Excellence. Wherever you are in the country, there will always be a place perfect for outsourcing to serve you.

The ever-hardworking Filipino spirit maximizes the advantages of KPO for your business. And with the core values of being collaborative, adaptable, trustworthy, passionate, and evolving, you are sure to get the best value for your investment by working with Anderson Group BPO.

Thinking of your next offshore back office? Anderson Group BPO can help you with services like data entry, data validation, data analysis, and research. Discover more about our BPO services here, and never hesitate to talk to us at  


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