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thinking businessman

Is a Chatbot Right for Your Business?

In exploring new technologies to improve customer service, always keep the importance of having a personal touch in mind. Here’s how the new chatbox works.

thinking businessman

What is Chatbot?

We hear about various technologies promising to improve customer service. The gamut …

marks & spencer outsourcing

What Marks & Spencer Did During Crisis

In exploring new technologies to improve customer service, always keep the importance of having a personal touch in mind. Here’s how the new chatbox works.

thinking businessman

What is Chatbot?

We hear about various technologies promising to improve customer service. The gamut …

Multinational retailer Marks & Spencer is facing a crisis. Its sales for both food and clothing have declined during the last quarter of 2017. To be specific, clothing and homeware fell by 2.8 per cent, while food fell by 0.4