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As several communities enter quarantine in order to deal with the coronavirus (COVID-19) pandemic, many organizations adapted with the help of technology. Thus, the Tech Lockdown webcast talked about the various technological tools and tips that businesses can use....
While we wait for the COVID-19 quarantine to lift, let’s focus on one thing that we can do to support our front-liners: stay safe at home. Being in a business process outsourcing services industry, how could you maximize productivity at home? Here are four tips to...
At the time of this writing, the number of total confirmed novel coronavirus (COVID-19) stands at 82,787, with 46,618 of those confirmed to be active cases and a total of 2,817 for the recorded fatalities. The new strain originating from China makes its way to over 29...
The goal of a customer service script is to provide consistency when handling a large volume of inbound calls. However, it is also a strategy that many customers find unappealing. Even a person with no customer service experience can easily tell when a representative...
Excellent customer service should help both the business and its customers. The latter get their issues resolved while the former gains repeat business by demonstrating a fast response. Modern and traditional channels for customer support like inbound calls are vital...
There’s a popular saying in project management: “It’s either you want easy, quality, or affordable -- pick two.” But what if you can have the best of all three? Our staff leasing services allow you to: Hire easy. Our staff leasing process only takes a few simple...
The festive season is a time of hard work for businesses. With Black Friday and Cyber Monday deals around the corner, you will need to step up your campaigns. Social media management can help you maintain visibility in the community but you still need to consider...