“Live as if you were to die tomorrow. Learn as if you were to live forever.” Mahatma Gandhi’s words of wisdom were the main theme of the seminar IBPAP Talks 6 which Anderson Group BPO, Inc. attended. It discusses how lifelong learning allows people to stay competitive in an increasingly digital world. For this topic agenda, Miss Regina De Los Reyes, Master Trainer for Business Communication for IBPAP SMP, discusses the trends, threats, and benefits of lifelong learning.
During the first part of the seminar, she talked about the five trends expected to rise in the field of learning. Here are the takeaways.
This is the act of sorting through vast amounts of content around a specific topic and packaging it in a concise and meaningful way. Much like a museum curator, content curators keep an eye out for quality and relevance to a certain theme. Some examples are blogs that contain related case studies that focus on a certain topic, top industry statistics compiled in a comprehensive document, and expert tips or opinion pieces from thought leaders.
The speaker identifies it as a three-step process. Gather, filter and authenticate, and deliver. It is a vital process for brands to establish themselves as an authority in their field. For today’s hyper-connected audience, finding an organized place that contains content they need is a huge convenience.
Lifelong Learning through Video
The days of learning exclusively from books or in the confines of a room are over. Video technology has made it possible to engage in learning even when on the go. Learning through video content has shown to have higher retention rates as well. It integrates well with the so-called, short attention span the current generation has.
Chatbots and AI
Advancements in AI technology are just going to get more sophisticated from here on out. Chatbots are already used as the first point of contact for many businesses and soon, AI will be able to perform a whole set of other tasks as well.
In 2018, Google showed off Google Duplex, an AI-driven voice that helps users make appointments to places like salons and restaurants over the phone. It was even able to replicate the nuances of human speech such as pauses and intonation.
While humans still hold advantages in terms of personalized care and empathy, AI is proving to be competent at handling other service tasks including quick inquiries, questions, and reservations. It is most definitely a trend that is only going to improve moving forward.
As with many businesses, the key to getting ahead in the workplace is finding a good mentor. The speaker notes that social learning has a 70% higher retention rate compared to traditional channels. Peer-to-peer knowledge transfer is very useful for lifelong learning in the workplace.
To illustrate this, take a senior member of the staff and have them train a junior member. Or have a junior member shadow a manager in their routine activities. This kind of training essentially fulfills two objectives. The trainee receives the necessary knowledge while the trainer develops their teaching and leadership skills.
‘Big data’ is a term that describes large volumes of data, structured or not, that businesses deal with every day. The practice has been around for a while, though the term itself is still relatively new. It is the act of storing and gathering large amounts of information for analysis.
Applied properly, and it can be used to improve training and learning processes. Organizations can use big data analytics to sort out training manuals, blogs, webinars and podcasts relevant to their needs. It will also allow organizations to see how the data presented is being digested. Big Data will help them create personalized learning programs and predict future learning needs. It is essential for upskilling the workforce.
AR, VR, and Mixed Realities
This technology is starting to see more use in real life through practical applications. In the field of learning, the potential is huge. Imagine a classroom setting about history or biology. Rather than reading about topics in books, students can engage in a virtual exercise like sports and safety training.
These interactive technologies allow learners to immerse themselves completely. It allows them to practice real-life phenomena without a lot of risks. This type of experiential learning makes it easier for trainees to recreate the situation, leading to better performance in actual scenarios.
Lifelong learning helps people out of the classroom as well. It reintroduces them to new technology: tech that might be crucial to their jobs in the future. It provides people an avenue for incoming employees to practice their skills, making them more competitive in the job market.
As members of IBPAP, Anderson Group BPO, Inc. continuously strives to train employees in order to maintain a high quality of service to all our clients. In this increasingly digital age, we believe good service will always stand out and we strive to implement this across all our offerings.