BPO Services - Anderson Group BPO, Inc.

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Anderson Group BPO Services provides world-class solutions that can help you achieve your business goals.

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Our Services

Contact Center Solutions

Customers are the most valuable asset of a business. Bring in new patrons and retain existing customers with the help of a team that will serve as ambassadors of your brand. Anderson Group BPO provides contact center services that can help improve your bottom lines.

Back Office
Solutions

An efficient back office is essential to ensure the smooth flow of your operations. Our team’s more than capable hands can secure and organize your data to help you draw the best business decisions and stay ahead of the competition.

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The BPO Services of Anderson Group Philippines

Delivery Models

VIRTUAL CAPTIVE SERVICES

Losing control is a common worry in outsourcing. At Anderson Group BPO, you can remain in charge of the processes while we provide the essential support such as talent and equipment to enable your offshore operations.

OFFSHORE STAFFING IN THE PHILIPPINES

Make the most of your time and maximize business productivity with an efficient offshore staff! Whether you’re a business owner, online entrepreneur, or an internet marketer, we can help you find and manage the best people. With a dedicated team working full-time from our Manila offices, we assure efficient operations and improved business.

BUILD-OPERATE-TRANSFER

There are clients whose end objective is to control the offshore operations one day. In that case, Anderson Group BPO can set up and run the operations for an agreed period. After that duration, we can arrange the transfer of the operations to your office in the Philippines.

OMNICHANNEL CUSTOMER ENGAGEMENT

Customer behaviors are changing and the current landscape is now demanding for enhanced engagement, personalized services, and compelling outcomes. By maximizing all the best communication channels suited for your business, we can help you create a customer experience driven system guaranteed to delight not just your customers, but even your team and your

CALL CENTER FACILITIES COMPLETE WITH I.T. INFRASTRUCTURE

Start your call center business today! No need to invest in monthly office rentals, computer and hardware purchases, and hiring more people for your team. Anderson Group Philippines’ plug-and-play offering includes everything that you will ever need from office space, fully-fitted workstations, I.T. infrastructure and support, to HR and recruitment.

The Anderson Advantage

GLOBAL PRESENCE, GLOBAL STANDARDS

Anderson Groups’ teams in the UK, India, Dubai, and the Philippines share not just communications system and infrastructure, but also the same work ethic, dedication, and high standards of work. We’re a model of how a business with global operations should run.

DIVERSE EXPERTISE

Anderson Group aims to be one of the most versatile BPO providers. AGBI features a plethora of services to ensure that every support a client needs is provided.

AN EXTENSION OF YOUR BRAND

Anderson Group’s agent training programs welcome inputs from the client. Anderson Group ensures that the client’s imprints are all over the services they require.

CLIENT-READY FLEXIBILITY

Anderson Group’s services and processes are designed to fit any client situation.

Blog

Outsourcing for Customer Service Innovation – Business Strategies

Outsourcing for Customer Service Innovation – Business Strategies

The Rising Demand for Customer Service Innovation The first step to business innovation today is outsourcing. The BPO industry has technology to thank for its existence. Without mobile technology, such as the internet and telecommunication, offshoring would not exist. However, now that the artificia

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How to Effectively Manage Your Offshore Team

How to Effectively Manage Your Offshore Team

There is no universal secret sauce in handling an offshore team or any type of team for that matter. Outsourcing tasks to an offshore team leads to more time and money saved down the road but if you don’t know the workarounds, it might cause more headaches. Identifying objectives and making things

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Phone Remains the Most-Preferred Customer Service Channel, a Recent Study Shows

Phone Remains the Most-Preferred Customer Service Channel, a Recent Study Shows

Technology has expanded the horizons of customer service. What used to be limited to the phone and in-person interaction can now be delivered through a myriad of non-voice communication channels such as mobile SMS, live chat, email, and social media. The abundance of these options gives rise to the

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Call Centers: Ensuring Customer Service Support 24/7

Call Centers: Ensuring Customer Service Support 24/7

Through BPO, there is always someone to pick up the phone. Effective communication is a guarantee to customer satisfaction, which would most likely lead to customer loyalty. In today’s fast-paced industries, one of the top priorities of business owners is to ensure that every concern and inquiry i

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