As several communities enter quarantine in order to deal with the coronavirus (COVID-19) pandemic, many organizations adapted with the help of technology. Thus, the Tech Lockdown webcast talked about the various technological tools and tips that businesses can use. The …
While we wait for the COVID-19 quarantine to lift, let’s focus on one thing that we can do to support our front-liners: stay safe at home. Being in a business process outsourcing services industry, how could you maximize productivity …
At the time of this writing, the number of total confirmed novel coronavirus (COVID-19) stands at 82,787, with 46,618 of those confirmed to be active cases and a total of 2,817 for the recorded fatalities. The new strain originating from …
The goal of a customer service script is to provide consistency when handling a large volume of inbound calls. However, it is also a strategy that many customers find unappealing. Even a person with no customer service experience can easily …
Excellent customer service should help both the business and its customers. The latter get their issues resolved while the former gains repeat business by demonstrating a fast response. Modern and traditional channels for customer support like inbound calls are vital …
There’s a popular saying in project management: “It’s either you want easy, quality, or affordable — pick two.” But what if you can have the best of all three?
Our staff leasing services allow you to: