Make more people smile confidently. Here’s why dental clinics outsource appointment scheduling.
Dentists are responsible for many brilliant smiles in the world. On a larger scale, a person’s confidence to face the world and freely express oneself is to a significant extent credited to a dentist’s mission to improve a person’s oral health. This effect is even more pronounced among professionals working for an industry that requires a pleasing appearance such as celebrities, flight attendants, and front desk associates. Here’s why dental clinics outsource appointment scheduling.
Nowadays, anyone can book a dental appointment online. Notwithstanding this technologically-driven enhancement, some people still prefer to book a dental appointment via phone. It is usually because they feel more assured that their dental appointments are indeed scheduled when speaking to a sales agent. Some also find it easier to explain requests such as change of schedules through a phone call.
Large call volumes, however, can impede a dental clinic from focusing on its primary mission. If you are having a difficult time handling calls and already leave much too many calls left unanswered, outsourcing your appointment scheduling to a reputable offshore provider is a great solution to consider. To give you an idea, below are the benefits when dental clinics outsource appointment scheduling:
Efficiently manage walk-in patients.
Dental clinics remain to be a business at the end of the day. You have to ensure the satisfaction of your patients with your dental services and with their overall experience in your clinic. If you are going to let your already busy-body receptionist also handle appointment-scheduling, your present customers will not be able to get the immediate attention they need.
Guarantee all calls are answered.
Some patients are unable to call and schedule during your clinic hours because they are still at work. With an outsourced appointment scheduling, there will always be someone to pick up the phone. You can have 24/7 operations that will enable your customers to call at their most convenient time. Ask your offshore provider to remind your patients about their appointment by calling them prior to their scheduled visit.
Assure that patient calls will be handled competently.
By outsourcing appointment scheduling to a BPO provider, you can guarantee that the calls of your patients are handled well. A BPO company utilizes metrics such as average handling time to make sure that their agents are addressing inbound calls satisfactorily.
Reduce operational expenses.
This is an immediate benefit you can enjoy once you have outsourced your phone appointment scheduling. You can cross out equipment such as phones, computers, and desks from the list of operational expenses you have to pay.
Outsourcing appointment scheduling can be a good investment for your dental clinic. In doing so, you can concentrate on your core function, make sure that all phone calls are answered, ensure the quality of calls, and reduce operational costs.
If you wish to know more about this opportunity, our lines are always open.