It is usual for companies to offer training packages to their employees. How about a company that’s willing to provide an all-expense training in the UK? Welcome to Anderson Group BPO, Inc.! At Anderson, employees are deeply valued. Whenever there is an opportunity for our people to grow further, we are here to back them up.
Ace Elizer Lorenzana, telesales, PH Office tells us about his recent training in the UK office of Anderson Group.
What was the reason for your visit to the UK?
I was sent to do training for Sales as this is a new account in the Anderson Group BPO, Inc.
Who else from the PH team came with you?
I was with Argel Mabulay (IT Team Lead) and Mark Villegas (IT Manager).
How long did it take you to travel to the UK? What was that experience like?
It took us 14 hours or so to get to the UK. The trip was like a roller coaster ride as our flight was delayed three times. But I guess I really cannot feel any exhaustion because the excitement overpowered everything. This is my first out of the country — ever.
How did your understanding of the Anderson Group and our products change throughout the experience?
It is very different over the phone than to be there physically. It is different when you are experiencing [the products] firsthand instead of having them presented on a power point presentation. I was able to ask things that I wouldn’t normally think of when I’m in the Philippines. I now have a wider and clearer view of how it really works in the AGBI UK office.
Do you feel more confident in Telesales after the trip?
Definitely! The trip was not only very nice, but it was also a great experience to get up close with other people who are doing it firsthand; to get to know the product on a deeper perspective. Also, it boosts my confidence to take in calls because the telesales team in the UK is kind enough to impart all their knowledge to me.
Did you receive any training during your stay? How did this help you?
Yes. The training I had for 6 days helped me understand what I am selling and how it will benefit the workers that we are servicing. The product is a great opportunity for everyone to increase their pay in a way where they are way better off than anyone else. It also opened my eyes on how great everyone in the UK is. I became familiar with the things that our English clients were saying over the phone such as fish and chips, lorry, train, tram, and other things I am unfamiliar with; stuff that I just see over the internet.
What, in your opinion, is the environment like in the UK office?
It was just a breath of fresh air. The way they work is just amazing. They take it seriously but having fun on the side. Everyone was very professional and wants the best possible outcome for their customers.
Where did you stay whilst visiting the UK?
We stayed in Hampton by Hilton.
Did you visit other places out of office hours? What did you do, see, taste, &etc.?
Yes, we went to London twice and it was a great experience. The UK has one of the best architectural structures in the world. The train system, food, and the people are just something to look forward to. Everyone is very friendly in and out of the office. We had the chance to eat fish and chips at Godfrey’s in Harpenden. Harpenden is like a paradise. Majority of the establishments has a bunch of flowers outside. We also went to St. Albans wherein we visited the world’s oldest pub and The Fox for some really good steak.
What was the best / worst part of your trip?
It was just the delayed flight that I could say was the worst but the rest are just something I would want to treasure and experience again. I am looking forward for others to experience how amazing the trip went and for them to see how beautiful, humble, kind and fantastic the people are in AG UK.