We Know Contact Center Solutions
Helping you reach your customers.
Call Center Outsourcing
We know your customers. We know the best ways of reaching out to them and resolving their issues at first call. We can help you place your brand right at your customers’ fingertips 24/7 without having to go the full cost of building it in-house.
Inbound Call Center Outsourcing
Never miss a sale opportunity and boost customer reviews by addressing product or service concerns. Get a dedicated team to answer your calls and maintain your customer base by providing a quick and reliable customer service experience.
Outbound Call Center Outsourcing
Effectively collect debts, get feedback from your customers, and reach out to larger markets through our debt collection, survey taking, telemarketing, and telesales teams. Let your company maximize income, business, and sales opportunities through outbound calls.
Email is still the most official business medium for the Digital Age. It is the platform where everyone will be on, regardless of their age or industry. For any business dealing with official transactions, this is essential for customer service excellence.
Provide instant assistance with 24/7 real-time live chat services such as sales support, technical support, and data validation. Our live chat representatives serve as your in-store attendants for your online operations. Level-up your business’ help desk while going easy on your pocket.
If you want to build up your B2C brand, start engaging with your online community! Keep up with your customers through our dedicated social media response team, and conduct competitor research, market research, social media analytics, and social listening. Get ahead of the competition by using direct customer feedback to improve your services.
Keeping You In Control of Your Staff
Here at Anderson, we ensure that you remain in control of your team. While it can be daunting to sift through a diverse talent pool in order to find the best fit, we take the hassle out of recruiting for you. Do away with administrative paperwork. Get a professional contact center solutions team in just five (5) easy steps when you partner with Anderson!
The Five-Step Process
You provide us with your Job Description
We source, then shortlist the best candidates
You interview your selected candidate over Skype or other conference platforms
We onboard employees and provide initial training
Now housed in our modern offices, the staff reports directly to you
We Are Anderson Group
We know contact center solutions. We deliver a suite of comprehensive and world-class business process outsourcing services focused on developing customized and exceptional solutions for our clients and partners. Find out more about our services at andersonbpoinc.com