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We Know Contact Center Solutions

Helping you reach your customers.

Our contact center solutions offer omnichannel support for SMEs everywhere. Provide your audience with an improved customer experience with the help of a dedicated team trained to resolve inquiries at the first call. Assist your customers better through more channels, whether from traditional phone calls or emails to modern platforms like live chat or social media. This is Anderson’s business process outsourcing services expertise.

Call Center Outsourcing

We know your customers. We know the best ways of reaching out to them and resolving their issues at first call. We can help you place your brand right at your customers’ fingertips 24/7 without having to go the full cost of building it in-house.

Inbound Call Center Outsourcing

Never miss a sale opportunity and boost customer reviews by addressing product or service concerns. Get a dedicated team to answer your calls and maintain your customer base by providing a quick and reliable customer service experience.

Outbound Call Center Outsourcing

Effectively collect debts, get feedback from your customers, and reach out to larger markets through our debt collection, survey taking, telemarketing, and telesales teams. Let your company maximize income, business, and sales opportunities through outbound calls.

Email
Support

Email is still the most official business medium for the Digital Age. It is the platform where everyone will be on, regardless of their age or industry. For any business dealing with official transactions, this is essential for customer service excellence.

Live
Chat

Provide instant assistance with 24/7 real-time live chat services such as sales support, technical support, and data validation. Our live chat representatives serve as your in-store attendants for your online operations. Level-up your business’ help desk while going easy on your pocket.

Social Media
Management

If you want to build up your B2C brand, start engaging with your online community! Keep up with your customers through our dedicated social media response team, and conduct competitor research, market research, social media analytics, and social listening. Get ahead of the competition by using direct customer feedback to improve your services.

Keeping You In Control of Your Staff

Here at Anderson, we ensure that you remain in control of your team. While it can be daunting to sift through a diverse talent pool in order to find the best fit, we take the hassle out of recruiting for you. Do away with administrative paperwork. Get a professional contact center solutions team in just five (5) easy steps when you partner with Anderson!

The Five-Step Process

1

You provide us with your Job Description

2

We source, then shortlist the best candidates

3

You interview your selected candidate over Skype or other conference platforms

4

We onboard employees and provide initial training

5

Now housed in our modern offices, the staff reports directly to you

We Are Anderson Group

We know contact center solutions. We deliver a suite of comprehensive and world-class business process outsourcing services focused on developing customized and exceptional solutions for our clients and partners. Find out more about our services at andersonbpoinc.com

Start freeing up your time.