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Position Title:
Contact Centre Agent/Customer Service Representative

Department:
Operations

Reports to:
Team Leader

Country/Business Unit:
Philippines

 

Responsibilities

As a Contact centre agent or Customer Service Representative the responsibilities include:

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Establishes policies by entering client information;
  • Informs clients by explaining procedures; answering questions; providing information.
  • Improves processes by reporting problems, gathering data and processing accounts
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Perform other related duties as assigned

 

Minimum Qualifications:

Required Education:

College level/ College Graduate of any degree

 

Required Experience:

At least 6 months of experience in a similar call center position

Good data entry and typing skills

Proficient in relevant computer applications

 

Key Competencies:

  • Excellent Communication skills
  • Verbal and Written/documentation skills
  • Ability to multi-task with ease
  • Problem Analysis and problem-solving
  • Must have good attention to detail
  • Resilient and adaptable to constant changes
  • Flexible with work hours

 

Please send your resume to phrecruitment@andersonbpoinc.com

Contact us: (02) 491 – 7325

Or visit us in one of our Offices:

Ortigas Branch: 11/F Wynsum Corporate Plaza, #22 F. Ortigas Jr. Road Ortigas Center, Pasig City Philippines

Mandaluyong Branch: 20th Flr Robinsons Cybergate 3, Pioneer St., Mandaluyong

BGC Branch: Unit 1504 Ecotower Building, 32nd Street corner 9th Avenue Bonifacio Global City, Taguig City Philippines