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Position Title:
Customer Service Representative – Tenant Screening


Country/Business Unit:


  • Do the proper documentation of customers’ inquiries and responses for future reference.
  • Work in a fast paced environment and multitask
  • Handle customer’s complaints in a professional and polite manner
  • Provide exceptional and outstanding customer service.
  • Call landlords to obtain correct details for references to be completed.
  • Follow up calls to landlords to chase outstanding references.
  • Provide updates to the prospective landlords to advise of progression of open applications.
  • Provide accurate and detailed notes on each application so it is clear as to where the application is and what steps have been taken.
  • Reviewing documentation received from applicant and referees to ensure that these are suitable to accept. These will include Bank Statements, Benefits/Pension Statements and also references.
  • Ensure that the prospective tenant is able to meet the criteria of the tenancy agreement based on the information returned from the credit report and references.
  • Complete final reports on a case by case basis using the guidelines that are in place.
  • Take inbound calls which will include queries that will need to be resolved.


Minimum Qualifications:

Required Education:

College level/ College Graduate of any degree


Required Experience:

At least 6 months of experience in a similar call centre position

Good data entry and typing skills

Proficient in relevant computer applications


Key Competencies:

Good use of English – Verbal and Written

Ability to multi task with ease

Ability to “think outside the box

Working with own initiative

Computer literate – Data Entry + Microsoft Office

Must have good attention to detail


Please send your resume to:

Or visit us in one of our Offices:

BGC Branch: Ecotower Building Unit 1504, 32nd Street corner 9th avenue Bonifacio Global City, Taguig City Philippines

Ortigas Branch: 11/F Wynsum Corporate Plaza, #22 F. Ortigas Jr. Road Ortigas Center,Pasig City Philippines