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Email – Order Management

Order management is a broad term that encompasses business functions related to the order of goods and services. This includes order taking, processing, tracking, and fulfillment. 

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What Is Order Management?

Simply put, order management covers everything from the point of receiving to the point of delivering a purchase request or order. Ensuring a good after-sales experience and managing product returns can be part of order management as well.

A seamless and efficient order management process helps a business minimize delays, returns, and back orders. It contributes to building good relationships with customers. As customers receive exactly what they need when they need it, the business leaves a good impression for its brand. This positive customer experience means better returns in customer retention, brand loyalty, and business revenue.

Employees who work on tasks under order management normally use an Order Management System (OMS). The OMS provides them with updated information regarding the inventory, customers, vendors, product returns, refunds, billing payments, and general ledger. With an OMS, employees can accomplish their tasks timely, accurately, and efficiently.

 

Order Management via Email

Besides the phone, a business could also take and process orders via electronic mail or e-mail. This use of email is more common in business to business transactions. Its professional vibe as a traditional non-voice communication channel makes it perfect for the corporate context. Companies also prefer it for proper, legal documentation.

In general, people prefer emails over calls as it leaves smaller chances for miscommunication. As email is a non-simultaneous communication platform, customers and businesses have time to check the accuracy of their response. Written communication also requires more thought when compared to oral communication.

Outsourcing Order Management via Email

While some businesses choose to implement order management via email in-house, some see the value of outsourcing the task to a reliable outsourcing firm.  More than anything, outsourcing helps companies focus on its core operational functions, gain expertise in order management via email, and reduce operating costs.

Furthermore, various businesses from the West outsource operations offshore to take advantage of quality but affordable labor. One of the primary countries they look into is the Philippines. The country boasts of a highly competent labor force. 

Benefits of Outsourcing Order Management via Email

“Why outsource order management via email instead of doing it in-house?” Listed below are the most common benefits of outsourcing order management via email which prompts businesses to outsource the task to a reliable outsourcing firm: 

Increased efficiency

Many businesses choose to outsource non-core business tasks because they know that it is better done by specialists. A good outsourcing firm follows a seamless process for these tasks. It deploys only the most-effective techniques and strategies when it comes to managing orders via email.  Your outsourced team for order management could even help you cross-sell and up-sell applicable products or services. 

Lower salary rates

Businesses from countries with higher income averages such as the United States, the United Kingdom, and Australia outsource to offshore countries such as the Philippines to take advantage of low labor costs. At a much lower rate, they are able to tap into a competent labor force and take orders around the clock.

Expand teams quickly

In the event that you need additional staff to join your outsourced teams, whether it is for order management via email or phone or other business functions, your outsourcing partner should be able to help you. Outsourcing solutions providers never stop screening and interviewing potential candidates. This is to have a ready reference of potential candidates to contact once an opportunity for an outsourcing partnership comes up. 

Lower operational costs

For businesses looking for cost-effective ways to expand, outsourcing is often a practical investment. Outsourcing solutions providers take care of the workstations, computers, and other necessary office supplies that outsourced employees need. As a result, the business is able to increase work efficiency while reducing significant operational costs. 

Business focus

Of all the resources, time is the most scarce. Businesses need all the time possible to focus on their core work in order to grow. Outsourcing is one way to allocate key in-house resources on more crucial responsibilities. Not only are you able to improve your core operations, but you also gain expertise in your non-core tasks when you outsource to a reliable firm.

Information Security

Any form of investment comes with risks. For outsourcing tasks, there may be a loss of visibility, lack of control, and sharing of sensitive company data. These risks emphasize the need to research the reputation and background of potential outsourcing partners.

It is important that you ask a vendor about their information security protocols. It is much better if the vendor presents proof supporting its statements regarding the reliability of its processes, people, and systems in securing information.

Industries That Outsource Email Help Desk Services

E-commerce

Retail

IT and Software

Healthcare

Telecommunications

Fashion

Electronics

Finance

When to Outsource Order Management via Email

Although businesses primarily outsource to reduce costs, outsourcing could be much more than just a strategy to save. It could also help you: 

  • Add staff quickly
  • Minimize delays, returns, and back orders
  • Lower costs and reinvest savings
  • Improve customer relationships
  • Meet company bottom lines
  • Gain experienced and skilled staff
  • Retain customers
  • Build a loyal customer base

If you also hope for the same things, then it’s probably time to outsource order management via email. But just a piece of advice, research about outsourcing first. Look into the top offshoring countries and the vendors in the offshore country you deem promising to help you.