checking email

 

Open customer communication with email support!

Anderson Group BPO Inc. knows that an excellent customer service is one of the major keys to business success. With this, we provide services that aim to ensure customer satisfaction. Bright and brisk, we help our clients succeed further by giving unparalleled care to their customers. One of these services is email support.

In a nutshell, email support denotes attending to the needs of customers in an asynchronous communication channel. This means that it does not require a customer and an email support agent to be present at the same time to resolve issues. In essence, it allows clients to offer a non-voice communication option for their potential and existing customers in need of assistance. This gives consideration to customers who prefer written over oral communication.

Our efficient email support agents have the written communication, typing, and multitasking skills to cater to your customers’ needs on email. Outsourcing email support to us will let you enjoy these four main benefits:

  1. Improved business earnings.

    By availing our email support services, you give customers the privilege to choose the communication option that’s most convenient for them. This already serves as a strong start towards attaining customer satisfaction, which our email support agents will supplement by providing accurate and fast responses to your customer needs. As a result, you can enjoy a boost in revenue growth.

  2. Efficient use of time and effort.

    In leaving email support to our expert hands, you will obtain a ready and efficient team to assist your customers on email, thus improving customer satisfaction. With us, you can be confident that this key area of your business is well-managed. This allows you to focus on other aspects of your business like product or service improvement without any worries.

  3. Standard information security and management systems.

    Anderson Group BPO, Inc. holds an ISO 27001:2013 Certification. This proves our information security and management systems’ capability to protect your data against risks, attacks, or threats. This lets you relax knowing your data is in trustworthy and reliable hands.

  4. Cost-efficiency.

    Maintaining an in-house email support team can be costly due to overhead expenses such as office space, supplies, and utilities. Through outsourcing email support to us, you can obtain a competent email support team immediately without this financial burden. This lets you save money that you can use to improve other areas of your business.

Below are some of the email support services that Anderson Group BPO Inc. offers:

  • Customer Service
  • Technical Support
  • Help Desk
  • Data Validation
  • Inbound Sales
  • Order Management

At Anderson Group BPO Inc, your success is our business. With this, you can be confident that your customers will receive only the best attention and care. Send us an inquiry today at inquiries@andersonbpoinc.com to know more about our email support and other BPO services.