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The Call Center Association of the Philippines, more commonly known as the CCAP, held another symposium this year. They shared the findings they had in the IT-BPM sector in the Philippines. The data they gathered was from companies all over the country. Multiple affiliations from the IT-BPM sector took part in the event. Other government bodies such as the Department of Trade and Industry (DTI) and the Philippine Economic Zone Authority (PEZA) also participated. The Roadmap 2022 addressed the plausible growth of the IT-BPM industry. More importantly, they projected how to accelerate its development in the coming years.


The IT-BPM industry eyes a significant and favorable growth in revenue and employment for the next 6 years. By the year 2022, IT-BPM industry’s share in the market will increase to 15.5 percent if it maintains its continuous growth. This is based on this year’s rate at 12.7% shares.

Minor changes in the system were also tackled; particularly the demand for mid-level and high-level skills compared to the entry-level skills that the industry is currently acquiring. By 2022, it is anticipated that there will be a 73% demand for mid-level jobs. These offer more complex services which require experience, abstract thinking, and situational response. Meanwhile, low-level jobs only necessitate minimal abstract thinking and are at high risk of automation in the near future.

An extension on operations was also discussed during the talk. From just 34% of the shares from the non-voice sector in the BPM industry, it is expected to rise to 43% by 2022. This would mean more job opportunities for the non-voice division such as payroll and invoice, HR services, accounting services, IT management, Analytics, and many more.

Anderson Group Takes Part in the Industry Game Plan

As a member of its institution, the Anderson Group attended through the presence of its Business Development Head, Paulo Salud. He emphasized how the event was a great learning experience and a beneficial opportunity for the Anderson Group to gain some insights on how to further improve the company’s participation in the foreseen growth of the industry. The steady growth of the industry illustrated during the town hall brought assurance and encouragement to the IT-BPM sector and the Anderson Group BPO, Inc. is immensely in line with its goals to soar for the greater good.

Contact Paulo Salud