Our offices and our services remain open to serve despite the COVID-19 pandemic. Read our advice on keeping safe and staying productive as we face the 'new normal.'

Call Us:   PH +63 02 7502 66 75   |   AU +612 9060 7277   |   PH +63 956 938 1651   |   UK +44 20 3677 5595   |    US +1 619 771 0004

We Know IT Solutions

It’s more than just the user/desktop setup.

Provide your business with round-the-clock IT assistance and a robust infrastructure managed by our team of experts working either on-site or remotely. Our omnichannel service desk is always available to resolve your issues anytime for you to achieve maximum performance.

Whether it is assisting your in-house IT department or managing your entire IT business requirements, our strategic team is trained and equipped to keep your operations running smoothly 24/7.

Regular audits in compliance with certifications and standards

Redundant Fiber Optic Internet Connection

“Fix-on-First-Call” incident resolution

24/7 Onsite or Remote Omnichannel Operations

End-to-end Service Desk 
(from ticket creation to closure)

  • Troubleshooting hardware and software and service request tasks receipts ticketing system
  • Initial network diagnostic test and troubleshooting
  • Installation, support and diagnosis/troubleshooting hardware, and software.
  • System updates and upgrades
  • Asset Management (hardware acceptance and deployment)
  • Incident Management, Problem Management, Change Management, and System Administration
  • Incident Coordination Management (based on P1/P2 Handling Process)
  • 3rd Party services for issues outside AGBI service coverage

IT Services
(Level 1 & Level 2)

  • Service Desk
  • IT Staffing
  • Managed IT Support Services
  • Incident Management
  • Problem Management
  • Change Management
  • Request Fulfillment
  • On-Demand IT
  • Network Setup
  • Network Security
  • Software Support
  • Computer Repair
  • Data Storage
  • Information Security
  • Workspaces

Service Inclusion

  • 24×7 support
  • Technical Training
  • AGBI IT Department Framework
  • Backfill support limited to Level 1 / Level 2 capabilities
  • UAT and Transition Management
  • Remote Desktop Support

AGBI Network

  • Failover internet connection 
  • Business Continuity Plan for Disaster Recovery
  • Backup firewall and network devices
  • ISO 27001:2013, Payment Card Industry – Data Security Standard (PCI-DSS) and Global Data Protection Regulation (GDPR) Compliance

Management Frameworks

Timely execution, customer satisfaction, and excellent service delivery are at the heart of everything that we do. We draw upon years of experience and knowledge to provide the best IT solutions and equipment at a very affordable price.

ITSM – IT Service Management

Structured series of policies and procedures designed with the goal of delivering
customer-centered solutions.

Business Continuity Management

Risk management and response procedures against any form of threat inside the company such as natural disasters, data losses, and data breaches.

Service Desk Management

Hybrid Service Desk support that covers Incident Management (break/fix), First Line Resolution,
End-to-End Support, First Call Resolution, and
Customer Satisfaction.

Desktop Management

Standardized security measures for managing hardware and software installation and maintenance, spam filtering, and administration of user access inside the operations floor.

ISO 27001:2013 Certification
DPA Certified
EU GDPR Certification
Six Sigma Certified
PCI-DSS Certification
ITIL Certified

"We selected Anderson Group BPO, Inc. after piloting with them utilizing a portion of our team in the space they provided. We found the space to be a positive experience for the team; the technical infrastructure to be consistently solid, and the responsiveness in both the technical and facilities functions to be excellent."

CEO, Consumer Services Company

Reduce your downtimes. Talk to us today.

The Tech Lockdown Webcast (Google): Tools for Remote Work

The Tech Lockdown Webcast (Google): Tools for Remote Work

As several communities enter quarantine in order to deal with the coronavirus (COVID-19) pandemic, many organizations adapted with the help of technology. Thus, the Tech Lockdown webcast talked about the various technological tools and tips that businesses can use....

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