We Know IT Solutions
It’s more than just the user/desktop setup.
Provide your business with round-the-clock IT assistance and a robust infrastructure managed by our team of experts working either on-site or remotely. Our omnichannel service desk is always available to resolve your issues anytime for you to achieve maximum performance.
Whether it is assisting your in-house IT department or managing your entire IT business requirements, our strategic team is trained and equipped to keep your operations running smoothly 24/7.
Regular audits in compliance with certifications and standards
Redundant Fiber Optic Internet Connection
“Fix-on-First-Call” incident resolution
24/7 Onsite or Remote Omnichannel Operations
End-to-end Service Desk
(from ticket creation to closure)
- Troubleshooting hardware and software and service request tasks receipts ticketing system
- Initial network diagnostic test and troubleshooting
- Installation, support and diagnosis/troubleshooting hardware, and software.
- System updates and upgrades
- Asset Management (hardware acceptance and deployment)
- Incident Management, Problem Management, Change Management, and System Administration
- Incident Coordination Management (based on P1/P2 Handling Process)
- 3rd Party services for issues outside AGBI service coverage
IT Services (Level 1 & Level 2)
- Service Desk
- IT Staffing
- Managed IT Support Services
- Incident Management
- Problem Management
- Change Management
- Request Fulfillment
- On-Demand IT
- Network Setup
- Network Security
- Software Support
- Computer Repair
- Data Storage
- Information Security
- Workspaces
Service Inclusion
- 24×7 support
- Technical Training
- AGBI IT Department Framework
- Backfill support limited to Level 1 / Level 2 capabilities
- UAT and Transition Management
- Remote Desktop Support
AGBI Network
- Failover internet connection
- Business Continuity Plan for Disaster Recovery
- Backup firewall and network devices
- ISO 27001:2013, Payment Card Industry – Data Security Standard (PCI-DSS) and Global Data Protection Regulation (GDPR) Compliance
Management Frameworks
Timely execution, customer satisfaction, and excellent service delivery are at the heart of everything that we do. We draw upon years of experience and knowledge to provide the best IT solutions and equipment at a very affordable price.
ITSM – IT Service Management
Structured series of policies and procedures designed with the goal of delivering
customer-centered solutions.
Business Continuity Management
Risk management and response procedures against any form of threat inside the company such as natural disasters, data losses, and data breaches.
Service Desk Management
Hybrid Service Desk support that covers Incident Management (break/fix), First Line Resolution,
End-to-End Support, First Call Resolution, and
Customer Satisfaction.
Desktop Management
Standardized security measures for managing hardware and software installation and maintenance, spam filtering, and administration of user access inside the operations floor.
"We selected Anderson Group BPO, Inc. after piloting with them utilizing a portion of our team in the space they provided. We found the space to be a positive experience for the team; the technical infrastructure to be consistently solid, and the responsiveness in both the technical and facilities functions to be excellent."
– CEO, Consumer Services Company
Reduce your downtimes. Talk to us today.
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