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IT Solutions

Encompass more than just the user/desktop landscape.

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Our IT Solutions encompass more than just the user/desktop landscape. Working alongside your existing IT department or alternatively managing your whole IT function, our strategic team is designed to implement actions to keep your operations running smoothly 24/7 with minimal downtime.

Achieving Infrastructure Resilience

Achieving Infrastructure Resilience

Quality execution, customer satisfaction, and excellent service delivery are at the heart of everything that we do. We draw upon years of experience and knowledge to provide the best solutions and accessibility at a very affordable price.

We aim to build long-term partnerships with our customers, evolve as they do, and earn the right to be called their trusted advisor.

Management Frameworks

Our reliable team of expert individuals will provide your business with IT solutions through advanced knowledge and skills, as well as years of proven experience.

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ITSM – IT SERVICE MANAGEMENT

Our resilient IT services are structured from a series of policies and procedures that are aligned with our goal of delivering customer-centric solutions.

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DESKTOP MANAGEMENT

Our IT Solutions utilize a standard approach in managing the devices being operated inside the organization. This includes hardware and software installation and maintenance, spam filtering, and administration of user access. Our services also secure users against vulnerabilities such as viruses and spyware.

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SERVICE DESK MANAGEMENT

We offer hybrid Service Desk support that involves Incident Management (break/fix), First Line Resolution, End-to-End Support, First Call Resolution, and Customer Satisfaction. Our Service Desk agents are trained to ensure positive end results.

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BUSINESS CONTINUITY MANAGEMENT

Our framework consists of standard processes that deal with risks and potential data losses inside the company. This allows our organization to respond effectively to any form of emergencies such as natural disasters, data breaches, and other kinds of threats.

IT Services

Provide your business with round-the-clock assistance and robust infrastructure managed by a seasoned in-house IT team, working either on-site or remotely. Resolve any issue through our omnichannel support any time and achieve excellence in giving your clients the best customer support.

AGBI IT Services is capable of Level 1 and Level 2 IT Solutions, such as:

Provide your business with round-the-clock assistance and robust infrastructure managed by a seasoned in-house IT team, working either on-site or remotely. Resolve any issue through our omnichannel support any time and achieve excellence in giving your clients the best customer support.

  • Service Desk
  • IT Staffing
  • Managed IT Support Services
  • Incident Management
  • Problem Management
  • Change Management
  • Request Fulfillment
  • On Demand IT
  • Network Setup
  • Network Security
  • Software Support
  • Computer Repair
  • Data Storage
  • Information Security
  • Workspaces
Service Desk

Our Service Engineers cover the end-to-end process from ticket creation up to closure.

  • Receiving of break/fix and service request tasks through the company enterprise ticketing system to work on hardware and software on desktop and laptop machines.
    • Install, support and diagnose/troubleshoot hardware and software.
  • Perform system updates and upgrades
  • Handle Asset Management (machine acceptance and deployment), depending on client requirements.
  • Handling of Incident Management, Problem Management, Change Management and System Administration.
  • Perform initial network diagnostic test and troubleshooting to address the issue during the first contact.
  • Coordination with a 3rd party for further support if the issue is not within AGBI coverage.
  • Perform Incident Coordination Management depending on P1/P2 Handling Process of the client.
Service Inclusion
  • 24×7 support
  • Technical Training
  • AGBI IT Department Framework
  • Backfill support limited to Level 1 / Level 2 capabilities
  • UAT and Transition Management
  • Remote Desktop Support
AGBI Network
  • Operates with a failover internet connection to ensure business continuity
  • Defined Business Continuity Plan in cases of Disaster Recovery
  • Backup firewall and network devices to ensure data and connectivity security
  • Designed in compliance with ISO 27001:2013, Payment Card Industry – Data Security Standard (PCI-DSS) and Global Data Protection Regulation (GDPR)

Certifications

ITIL

IT INFRASTRUCTURE LIBRARY

Being ITIL compliant means we practice IT service management that focuses on standardizing services that adapt to the needs of the business.

SIX-SIGMA

SIX SIGMA

Our IT Infrastructure has a reliable, data-driven approach and methodology for eliminating defects in technological processes.

ISO

ISO/IEC 27001:2013

With a set of controls and procedures that our organization systematically implements, clients are assured with the confidentiality, availability, and integrity of information.

PCI-DSS

PAYMENT CARD INDUSTRY – DATA SECURITY STANDARD (PCI – DSS)

We administer a set of policies and follow procedures designed to secure cash, credit, and debit card transactions. This protects our clients from the misuse of personal and private data.

GDPR

GDPR COMPLIANT

Our team conducts lawful data processing under the GDPR, providing European clients with secured data processing agreements and process documentation.

DPA

DPA COMPLIANT

All personal data within our system are protected from any unauthorized processing of private information under the Philippine Republic Act 10173.

IT SERVICE CONTINUITY MANAGEMENT (ITSCM)

This process compiles policies and procedures to help the company respond effectively to major incidents and/or system failures, ensuring service delivery to customers.

Data Security Policies are based on ISMS requirements that are subject to periodic audits.

Working with AGBI

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ISO 2701:2013 Certified

Following global standards for handling information, you are assured that the management system in place protects your data against any kind of risks, vulnerabilities, and threats.

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24/7 IT Assistance

Our IT specialists are ready to guide your team one step at a time in resolving an issue via omnichannel support 24 hours a day, 7 days a week.

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Redundant Fiber Optic Internet Connection

Keep your business operations running smoothly and provide your team with a robust and reliable internet connection.

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Speedy Resolution

Minimize downtime through initial diagnosis and incident resolution following a “Fix on First Call” standards

“We selected Anderson Group BPO, Inc. after piloting with them utilizing a portion of our team in the space they provided. We found the space to be a positive experience for the team; the technical infrastructure to be consistently solid, and the responsiveness in both the technical and facilities functions to be excellent.“

CEO, Consumer Services Company

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