For Sales Inquiries:   PH 491-7325   |   US +1 702 514 4096   |   AU +612 8311 0326   |   PH +63 956 938 1651   |   UK +44 20 3642 0519   |   SE +46 8 559 26 998   |   SG +65 850 318 67

Meet the Team

A dynamic group of experienced individuals to help you focus on the core of your business.


AGBI works with the vision to be the most versatile BPO provider able to adapt to the challenges any client situation presents, making use of top quality facilities, industry knowledge, and competent management to fulfill partner needs.

grace custodio

Grace Custodio

Country Director

Accomplished client-facing Country Director with international experience in management, consulting, and outsourcing. Her people-centric approach enhances the team’s efficiency and drives to deliver outstanding output for the clients.

atty teodoro martija

Atty. Teodoro Ma. M. Martija II

Managing Director

As the Managing Director and Corporate Counsel of AGBI, Atty. Martija oversees all aspects of the business and makes sure that the company is running as one cohesive and solid unit, operating towards its goals. He seeks to bring out the best in each and every individual in the organization.

ryan carl dela cruz

Ryan Carl Dela Cruz

General Operations Manager

Being in the outsourcing industry for 16 years, Ryan has already successfully managed a myriad of projects in I.T., Healthcare, Financial Services, and more. His extensive tenure and experience have allowed him to provide strategic solutions to even the most complex problem a client may present.

lars almerdahl

Lars Almerdahl

Business Development Director

Truly a people’s person, Lars has over 10 years of sales experience in Europe and Asia. His focus as AGBI’s Business Development Director is client relation and experience, ensuring business success with competitive products and services to be proud of.

peter olanday

Peter Olanday

Service Delivery Manager

As AGBI’s Service Delivery Manager, Peter focuses on maintaining good partnerships and improving the company’s services to maintain client satisfaction. He has experience in several inbound/outbound accounts in healthcare, recruitment, telco, retail, and online casinos.

raphael ting

Raphael Ting

HR Manager

Adaptable and innovative HR Business Partner with a practical understanding of business needs. He manages the company HR programs and policies including onboarding, employee and labor relations, payroll, compensation, and benefits to name a few.

mark windel tizon

Mark Windel Tizon

I.T. Service Delivery Manager

Results-driven Manager with over 10 years of experience in the I.T. industry. His strategic operations management and resource planning will guarantee you cost-efficiency with adequate support from the I.T. department.

leah andres

Leah Andres

Finance Manager

karl hortinela

Karl Hortinela

Recruitment Manager

A Recruitment Manager with over a decade of experience, he initially started as an Agent in Operations and climbed up the ranks to his current position. His experience ranges from technical support, sales, and I.T. to name a few.

kristine bunda

Kristine Bunda

Marketing Manager

Passionate digital marketer holding close to 10 years of marketing experience. Her creativity roots from her past experience in working with a diverse set of clients such as travel and tourism, aviation, real estate, finance, I.T., and others.