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The Business Process Outsourcing (BPO) sector has grown to be one of the most diverse sectors in business. Undergraduates, career changers, returning OFWs – almost everyone seems to find a place in BPO. If an artist will paint the sector, he/she will surely use a variant of colors in filling the canvas.

In the International Business Process Association of the Philippines’ (IBPAP) General Membership Assembly Meeting held last June 26, a new addition that will make the BPO sector even more colorful was welcomed. Persons With Disability (PWDs) now have the opportunity to work in the sector through the Project DI (Diversity and Inclusion) of the IBPAP, Contact Center Association of the Philippines (CCAP), Unilab Foundation and Edulynx Corporation. The Project DI aims to place eighteen thousand PWDs in the workforce by the year 2022.

bpo sector project diversity and inclusion

Image courtesy: IBPAP 

Following a program called WISE which stands for Workplace Inclusion and Sustainable Employment, leaders of the Project DI will source PWDs with the help of Local Government Units (LGUs). Initially, they will collaborate with LGUs from Pasig, Makati, Quezon City, and Mandaluyong. Eventually, they will also collaborate with LGUs from Marikina, Muntinlupa and much more. Sourced PWDs from these areas will then undergo training for BPO jobs.

The number of PWDs that a participating company needs to hire must be one percent of its total number of employees. So if it has five hundred employees, it needs to take in five PWDs. It will also pay the usual placement fee for every successful hire. The accumulated money will be used to sustain the Project DI. Currently, there are about nine BPO firms that participate in the program.

Stakeholders can see all the activities of the Project DI through an online portal called They can also see the profiles of the PWD graduates there.

bpo sector project diversity and inclusion

Image courtesy: IBPAP 

This news is just one of those that can’t help but put a smile across your face. PWDs now have more opportunities to explore their capabilities. Hopefully, more projects like this will come in the future.

BPO Sector of the Philippines

bpo sector of the Philippines

When looking for the best outsourcing destinations across the globe, the Philippines can’t be missed. The country has been included in various rosters of the top outsourcing locations in the world. Some of the most recent milestones of the country as an outsourcing hub are:

While India is usually preferred for IT-related functions, the Philippines remains to be the number one in voice-related BPO services. This includes customer service, appointment setting, and lead generation. In another blog, we have expounded on the primary reasons why. But in a nutshell, it’s because of the following traits of its workforce:

  • Accent neutrality
  • Proficiency in speaking the English language
  • Strong work ethics
  • Rich western influences

Looking to outsource?

Anderson Group BPO is an outsourcing solutions provider in the Philippines. We specialize in helping startups and SMEs grow through customized business solutions. Although we were only established in 2013, we were already able to help improve the operations and revenue of a number of companies in the United Kingdom, United States, and Australia. As a result, we now have three sites located in the major cities in the Philippines.

Currently, Anderson Group BPO continues its mission to help more entrepreneurs meet their business goals. If you want to know more about outsourcing, feel free to contact us anytime. Our lines are always open. 

Paulo Salud | Business Development Manager

AU: +61 3 8375 8972

UK: +44 333 331 0547

PH: +63-917-869-8070


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