BPO Sector Works to Increase Employability of Fresh Graduates

The industry aims to increase hiring rate to 15% by 2022.

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Despite the four or more years of hard work in college, many fresh graduates still face the difficulty of having a job. A common reason for this is the mismatch between their existing skill set and the skills necessary for the job they eye on. In the Business Process Outsourcing (BPO) sector, instances such as this have been significantly increasing as well.

Unmatched supply and demand

In recent news, the Contact Center Association of the Philippines (CCAP) and India-based Aspiring Minds presented the results of the National Employability Report. This revealed that only 1 in 3 Filipino graduates are employable in the industry they wanted to be part of, with the BPO sector being one of these industries.

Currently, the hiring rate in the Philippine BPO sector is at 10%. According to CCAP, this number is still insufficient, with 15% as the rate targeted by 2022. To reach this, some industry leaders have already implemented intervention measures to address the incongruity between the skills of graduates and the skills necessary for the BPO jobs.

Filling the gap

With a funding from the Technical Education and Skills Development Authority (TESDA), CCAP implemented the Near-Hire Training Program. Through this, candidates who failed to qualify for a job post will undergo training for two to three weeks, and will then be called to reapply. Accordingly, 70 to 77 percent of those who get additional training becomes qualified after.

The Information Technology Business Process Outsourcing (IBPAP) also exerted efforts and partnered with different universities to implement the Service Management Program (SMP). The 21-unit program, which was developed through the help of the Commission on Higher Education (CHED), provides students with the education essential to develop the skills needed for the entry-level positions in the IT-BPM sector. Consequently, member companies of IBPAP and CCAP screen the graduates from SMP-offering universities for possible job offers.

Indeed, with the constant efforts from the IT-BPM industry together with the private and public institutions, the human capital needed for the BPO sector will be filled in no time.  After all, Filipinos have a high literacy rate and are highly able to quickly adapt and develop new skills easily.

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