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Position Title:
IT Manager

Department:
IT Development

Reports to:
General Operations Manager

Country/Business Unit:
Philippines

Responsibilities

As an IT Manager, your daily duties and responsibilities shall include:

  • Responsible for the day to day operational activities of all IT Network and IT related concerns
  • Establish and enforce IT policies, standards, and procedures
  • Oversee and coordinate the establishment of project plans, schedules, and budget
  • Monitor and evaluate the performance level of network server, software, and hardware
  • Design, develop, and test applications used internally by peers and externally to IT leaders
  • Monitor the inventory of IT equipment such as laptops/desktops, printers, and others
  • Provide support to business channels on hardware, software, and telephony related issues
  • Use a variety of resources to obtain necessary resolutions for IT-related problems
  • Develop procedures, programs and documentation for IT operations
  • Collaborate with team members to implement strategies to streamline current system processes
  • Assist in processing and implementing proposals and recommendations for hardware and software upgrade
  • Manage the professional career of IT professionals
  • Ensure adherence to corporate policies, standards, and procedures
  • Staff performance planning, monitoring, and evaluation
  • Perform other duties as may be assigned by the management
  • Plan, coordinate & supervise all activities related to the design, development & implementation of information system & software applications
  • Ensure stable operations of the in-house computer network including installation, configuration, and maintenance and optimize all network hardware, software communication links
  • Assist end-user in providing solutions to hardware & software related problems including monitoring, tracking and coordination of Service Desk functions
  • Perform diagnostic and repair of in- house computers, desktops, and peripherals
  • Ensure stable operation of in-house e-mail messaging system, internet connectivity and ensure a secure virus-free environment
  • Accountable for managing day to day deliverables for the project
  • Manage the performance of services to clients as per agreed contract and ensure that SLAs and KPIs are met
  • Ensure organizational compliance (Company and Client) and ensure processes and procedures are being followed
  • Build and maintain client relationships ensuring higher client satisfaction
  • Produce management and account performance reports as per the agreed timeline
  • Attend periodic client meetings, understanding requirements and implementing improvements
  • Manage the professional career of IT professionals
  • Ensure adherence to corporate policies, standards, and procedures, staff performance planning, monitoring and evaluation
  • Perform other duties as may be assigned by the management
  • Knowledge of AGBI PH Data Protection Officer for the Republic Act No. 10173, also known as, Data Privacy Act of 2012
  • Knowledge of ISO 27001:2013 certification of Anderson Group BPO, Inc.
  • Maintain information technology strategies
  • Manage staff
  • Research on and implement technological strategic solutions
  • Accomplish information technology staff results
  • Plan, monitor, and increase information security protocols
  • Coach, counsel, and discipline personnel
  • Initiate, coordinate, and enforce systems, policies, and procedures
  • Maintain staff by recruiting, selecting, orienting, and training employees
  • Maintain a safe and secure work environment
  • Develop personal growth opportunities
  • Maintain the organization’s effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies
  • Direct technological research by studying organization goals, strategies, practices, and user projects
  • Complete projects by coordinating resources and timetables with other departments, vendors and partners
  • Verify application results by conducting system audits of technologies implemented
  • Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures
  • Recommend information technology strategies, policies, and procedures by evaluating organization outcomes
  • Identify problems
  • Evaluate trends
  • Maintain quality service by establishing and enforcing organization standards
  • Contribute to team efforts by accomplishing related results as needed

Minimum Qualifications:

Required Education:    

  • College level/College Graduate of any degree

Required Experience:

  • At least 12 months of experience in a similar call center position
  • Demonstrated experience in handling complex employee issues
  • Proficient in relevant computer applications
  • Technical knowledge

Key Competencies:

  • Excellent communication skills across various levels in the organization
  • Problem Analysis and problem-solving
  • Must have good attention to detail
  • Resilient and adaptable to constant changes
  • Flexible with work hours
  • Excellent leadership and mentoring skills
  • Must have strong business acumen and organization skills
  • Excellent customer service orientation and stakeholder management skills
  • IT processes, methodologies and procedures (Advanced)
  • Technical management
  • Technical understanding
  • Strategic Staff Planning
  • Technical Problem solving
  • Data Center management and knowledge
  • Project Planning skills
  • Budgeting skills
  • Strategic department planning
  • Quality management

Additional Details:

  • Location: Ortigas, Pasig
  • Shift: Shifting Schedule
  • Salary: 50K to 60K monthly package

Please send your resume to phrecruitment@andersonbpoinc.com

Contact us: (02) 3491 – 7325

Or visit us in one of our Offices:

Ortigas Branch: 11/F Wynsum Corporate Plaza, #22 F. Ortigas Jr. Road Ortigas Center, Pasig City Philippines

Mandaluyong Branch: 20th Flr Robinsons Cybergate 3, Pioneer St., Mandaluyong

BGC Branch: Unit 1504 Ecotower Building, 32nd Street corner 9th Avenue Bonifacio Global City, Taguig City Philippines


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