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Position Title:
IT Support Specialist

Department:
Client

Reports to:
Client

Country/Business Unit:
Philippines

 

Responsibilities

  • Actively monitor and manage the performance of critical equipment and services both for our internal IT and our Clients
  • Act as the first point of contact for incoming service tickets and support calls
  • Be an active contributor to Infrastructure Documentation and processes both for our internal IT and our Clients
  • Support HP server platforms both for our internal IT and our Clients
  • Support Windows Active Directory and Services both for our internal IT and our Clients
  • Support Systems and Storage both for our internal IT and our Clients
  • Assist in projects for application and infrastructure requirements both for our internal IT and our Clients
  • Administrate and support assets, licensing, and renewals both for our internal IT and our Clients
  • Implement security/compliance requirements both for our internal IT and our Clients
  • Prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
  • Enforce policies and procedures for all service contracts for Clients
  • Ensure the operational effectiveness of all server or office-based technologies as required to meet SLA’s
  • Server monitoring – monitor disk space, system and application errors, memory and swap space utilization, disk performance, CPU, and processes
  • Software management – plan, test, implement operating system upgrades; install OS, maintenance releases, critical fixes, and service packs; assist with application upgrades and installations
  • Backups/archives/restores – configure and automate the system, backups and perform restores as needed
  • Assist in the implementation, maintenance, procedures, and associated training plans for Systems administration, usage, and disaster recovery
  • Assist in the implementation of internal SLAs based on availability, capacity, and performance; After-hours maintenance and release management tasks as scheduled
  • Assist in the implementation of Disaster Recovery procedures which should include regular updates, DR testing, and formal reviews
  • Ensure all company policies and procedures are followed including OH&S and all matters concerning workplace safety
  • Share in ‘On Call’ after hour’s responsibilities

Minimum Qualifications:

Required Education:

  • Formal qualification at a University, TAFE, or a recognized industry equivalent; Preference will be given for disciplines from Engineering, Information Technology (Computing), and Science streams
  • Additionally, Microsoft certification will also be viewed favorably

Required Experience:

  • Minimum 6-months’ employment experience in any role

Key Competencies:        

  • Some technical knowledge in key technologies: VMWare, Microsoft AD, HP Servers, and related technologies
  • Contribute to day-to-day infrastructure stability of key business systems
  • Excellent hardware troubleshooting experience
  • Documentation – hardware/software configurations, change control, downtime/availability, problem/resolution, procedures, resource usage, etc.
  • Some knowledge of automation and creating scripts using PowerShell and Visual Basic
  • Strong knowledge and experience with Windows Active Directory, DNS, DHCP TCP/IP, and general troubleshooting

Additional Details:

  • Location: Boni, Mandaluyong
  • Shift: Day-Shift
  • Salary: 20k to 40k Monthly Salary

Please send your resume to phrecruitment@andersonbpoinc.com

Contact us: (02) 3491 – 7325

Or visit us in one of our Offices:

Ortigas Branch: 11/F Wynsum Corporate Plaza, #22 F. Ortigas Jr. Road Ortigas Center, Pasig City Philippines

Mandaluyong Branch: 20th Flr Robinsons Cybergate 3, Pioneer St., Mandaluyong

BGC Branch: Unit 1504 Ecotower Building, 32nd Street corner 9th Avenue Bonifacio Global City, Taguig City Philippines


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