Call Us:   PH +63 02 3491 73 25   |   AU +612 9060 7277   |   PH +63 956 938 1651   |   UK +44 20 3677 5595   |    US +1 619 771 0004
Position Title:
Network Support Technician

Department:
Client

Reports to:
Client

Country/Business Unit:
Philippines

Responsibilities

  • Answer and respond to level 1 tickets – according to priority
  • Actively look at improving the Data Express processes
  • Escalate tickets and problems to Senior Engineers
  • Respond to requests promptly and analyze their requirements
  • Document the processes and procedures used to resolve the incident
  • As and when required, undertake additional projects or activities as directed by management
  • Act in accordance with all company policies and procedures
  • Mentor Level 1 Engineers on:
    • Understanding of DX Network
    • Understanding of DNS and SMTP
  • Answer and respond to level 1 & 2 tickets (basic) in a timely matter
  • Be on time for all shifts

Minimum Qualifications:

Required Education:    

  • Degree in IT or related field (essential)

Required Experience:          

  • Previous experience as an IT Support Tech (required)
  • At least 3 years related work experience as level 2 or level 3

Key Competencies:        

  • Basic technical knowledge with IT peripherals and network systems
  • Ability to read and understand technical manuals and procedural documentation
  • Strong networking knowledge about Aruba – instant access points, controllers, airwave & Clearpass
  • Preferred:
    • Checkpoint – gateway and cloud solutions
    • Cisco and Aruba HPE switching
    • HPE server and storage

Additional Details:

  • Location: Boni, Mandaluyong
  • Shift: AU Day-Shift (Weekends Off)
  • Salary: 30K to 45K monthly package

Please send your resume to phrecruitment@andersonbpoinc.com

Contact us: (02) 3491 – 7325

Or visit us in one of our Offices:

Ortigas Branch: 11/F Wynsum Corporate Plaza, #22 F. Ortigas Jr. Road Ortigas Center, Pasig City Philippines

Mandaluyong Branch: 20th Flr Robinsons Cybergate 3, Pioneer St., Mandaluyong

BGC Branch: Unit 1504 Ecotower Building, 32nd Street corner 9th Avenue Bonifacio Global City, Taguig City Philippines


Quick Apply
Share This