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Position Title:
Service Desk Technician

Department:
Client

Reports to:
Client

Country/Business Unit:
Philippines

The IT Support Technician’s role is to support and maintain the IT environment across all stores and departments within the My Chemist Group. This is done both remotely and on-site by handling all incoming IT requests via the service desk.

As a support technician, you will be required to assist our stores and staff with their IT queries and troubleshoot their issues in order to provide the best possible solution.

Functional Responsibilities

  • Attend to requests that come through the service desk according to priority
  • Accurately assign and prioritize the request as required
  • Respond to the request promptly and analyse their requirements
  • Use all available tools, resources and knowledge base to diagnose the issue and assist with the request
  • Provide IT support remotely to resolve the requests to the end user’s satisfaction
  • Escalate through the correct channels as required
  • Document the processes and procedures used to resolve the incident
  • Populate the knowledge base for future reference

Teamwork and Relationships

  • Establish and maintain strong relationships with relevant stakeholders in the Group, which includes Managing Partners, Managers and other staff personnel
  • Work closely with third party technicians and support personnel
  • Demonstrate teamwork and foster good communication with colleagues as well as other staff and management

General Responsibilities

  • Ensure that the highest standard of privacy and confidentiality are maintained at all times and practices are in line with relevant legislation.
  • As and when required, undertake additional projects or activities as directed by management.
  • Act in accordance with all Group policies and procedures.

Minimum Qualifications:

Required Education:

  • Certificate IV/Diploma in IT (desirable)
  • Microsoft and ITIL certified is ideal

Required Experience:

  • Previous experience as an IT Support Tech (desirable)

Key Competencies:        

  • Basic technical knowledge with IT peripherals and network systems
  • Comprehensive technical knowledge of Windows 7 operating system
  • Ability to read and understand technical manuals and procedural documentation

Additional Details:

  • Location: Boni, Mandaluyong
  • Shift: Day-Shift (Weekends Off)
  • Salary: 20k to 40k Monthly Salary

Please send your resume to phrecruitment@andersonbpoinc.com

Contact us: (02) 3491 – 7325

Or visit us in one of our Offices:

Ortigas Branch: 11/F Wynsum Corporate Plaza, #22 F. Ortigas Jr. Road Ortigas Center, Pasig City Philippines

Mandaluyong Branch: 20th Flr Robinsons Cybergate 3, Pioneer St., Mandaluyong

BGC Branch: Unit 1504 Ecotower Building, 32nd Street corner 9th Avenue Bonifacio Global City, Taguig City Philippines


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