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Position Title:
Service Desk Technician


Reports to:

Country/Business Unit:

The IT Support Technician’s role is to support and maintain the IT environment across all stores and departments within the My Chemist Group. This is done both remotely and on-site by handling all incoming IT requests via the service desk.

As a support technician, you will be required to assist our stores and staff with their IT queries and troubleshoot their issues in order to provide the best possible solution.

Functional Responsibilities

  • Attend to requests that come through the service desk according to priority
  • Accurately assign and prioritize the request as required
  • Respond to the request promptly and analyse their requirements
  • Use all available tools, resources and knowledge base to diagnose the issue and assist with the request
  • Provide IT support remotely to resolve the requests to the end user’s satisfaction
  • Escalate through the correct channels as required
  • Document the processes and procedures used to resolve the incident
  • Populate the knowledge base for future reference

Teamwork and Relationships

  • Establish and maintain strong relationships with relevant stakeholders in the Group, which includes Managing Partners, Managers and other staff personnel
  • Work closely with third party technicians and support personnel
  • Demonstrate teamwork and foster good communication with colleagues as well as other staff and management

General Responsibilities

  • Ensure that the highest standard of privacy and confidentiality are maintained at all times and practices are in line with relevant legislation.
  • As and when required, undertake additional projects or activities as directed by management.
  • Act in accordance with all Group policies and procedures.

Minimum Qualifications:

Required Education:

  • Certificate IV/Diploma in IT (desirable)
  • Microsoft and ITIL certified is ideal

Required Experience:

  • Previous experience as an IT Support Tech (desirable)

Key Competencies:        

  • Basic technical knowledge with IT peripherals and network systems
  • Comprehensive technical knowledge of Windows 7 operating system
  • Ability to read and understand technical manuals and procedural documentation

Additional Details:

  • Location: Boni, Mandaluyong
  • Shift: Day-Shift (Weekends Off)
  • Salary: 20k to 40k Monthly Salary

Please send your resume to

Contact us: (02) 3491 – 7325

Or visit us in one of our Offices:

Ortigas Branch: 11/F Wynsum Corporate Plaza, #22 F. Ortigas Jr. Road Ortigas Center, Pasig City Philippines

Mandaluyong Branch: 20th Flr Robinsons Cybergate 3, Pioneer St., Mandaluyong

BGC Branch: Unit 1504 Ecotower Building, 32nd Street corner 9th Avenue Bonifacio Global City, Taguig City Philippines

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