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Inbound Calls – Reservation Management

Meet last-minute customer demands without any pressure

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What Is Reservation Management?

Has it ever happened when a customer called you in the middle of the night to ask about slot reservations? As a growing business, it’s hard to avoid things like this. You never know when your customers have a sudden urge to book a slot with your company. This type of service is formally referred to as reservation management.

Inbound call center agents that perform this service make sure that the reservation requirements of a customer are well-coordinated with the client. The service may also comprise addressing questions and processing requests such as change of schedule.

Accommodating More Customers Through Better Reservation Management

When you attend to your customers’ needs you are able to create a more positive experience for them. Nobody likes to be put on hold for long hours or having problems with their reservation all because of a misunderstanding. With us, you get to create a consistent reliable service gaining yourself a pile of positive reviews!

Hire experienced and hospitable agents

Partnering with us gives your company the advantage of having a group of knowledgeable agents by your side. Our representatives are trained to handle a high volume of inbound calls and are accustomed with flexibility to land a sale. Have qualified agents represent your business to overall improve customer experience.

Monitor Agent Activity

Maintaining a consistent customer service requires a dynamic and quite complex operation. You can trust our team leaders to monitor the call center representatives and maintain outstanding performance through a standardized KPIs. Having an organized process inside your reservation department will reduce loss of calls and low conversations.

Aim for Positive Feedback

If you are losing too many calls and putting a great number of customers on hold, you will gain publicity, but not the good kind. Hiring your own customer support team for reservation management allows you to connect with your customers more and gives you an opportunity to improve your business.

Grow Brand Loyalty

Our customer service specialists use a positive and personal approach when it comes to interacting with clients. When it comes to customer loyalty, making your customers feel comfortable and engaged is the way to go. Providing an impressive experience makes your customers feel valued making them more loyal and trusting to your brand.

Ultimately,

Having a flawless and smooth-sailing reservation management saves both you and your customers time, energy, and money.

Benefits of Outsourcing Reservation Management

To build trust and loyalty with your customers, you should be able to give them a seamless service. Outsourcing inbound calls for better management of your reservation system and booking services is a great way to do this.

To ensure that all possibilities for a sale are covered.

Every customer is unique. Not all of them can call during your operating hours. If your organization is a hotel, some of your guests can be in a different timezone. Outsourcing gives you the option to have 24/7 reservation operations, enabling your customers to reach you at their most convenient time.

To guarantee customer satisfaction.

Customers that call regarding a reservation are usually in a rush to get a response. They are eager to get an assurance about the availability of the specific requirements they have for a reservation. Employees assigned to the job need to handle them with a sense of urgency and priority. Organizations that need expertise in handling reservations resort to outsourcing. Offshore providers have a developed process that guarantees to attain customer satisfaction at the end of every call.

To reduce operational expenses.

The payment package for a BPO service already covers the computer, workstation, and other utilities that the agent shall need. Businesses are able to save money that they may use to further improve other business areas.

To increase the efficiency of customer support operations.

Aside from your inbound customers, you also have your walk-in customers that need the same assurance and fast service. If you are going to make your front desk associate or receptionist handle both, a delay in service is unavoidable. Both your inbound and walk-in customers can enjoy immediate attention through outsourcing.

Industries That Outsource Reservation Management

Still undecided on whether to entrust the reservation management in your company? Businesses like yours are outsourcing because of its many benefits. They get to accommodate more customers and their company get to provide better service altogether.

Below are just some of the few that outsource their reservation management to call centers.

Hospitality

Hotels, Motels, Inns, Resorts, Serviced Apartments, Flotels, Hostels, Bed & Breakfasts, Homestays, Campgrounds, Lodges

Food & Beverage

Restaurants, Bars, Fast food chains, Caterings, Cafes, Lounges,  Banquet Service, Nightclubs, Pubs, Tea Shops, Wine Shops

Travel & Tourism

Cruises, Ships, Planes, Trains, Travel Agencies, Tours, Buses, Taxicabs, Transportation Rentals, Study Trips

Entertainment

Movie Houses, Theaters, Concerts, Studio Tours, Seasonal Events, Gaming Events

Healthcare

Hospitals, Doctor’s Appointment, Fitness Clubs, Health Seminars, Consultations

Recreation

Ski Resorts, Spa, Salon Appointments, Amusement Parks, Zoos, Museums, Event Halls, Gyms, Parks, Fitness Clubs

When to Outsource Reservation Management

How do you know when it’s time to delegate your reservation management to a reliable team? If you are experiencing majority of the following, then it is probably best to start outsourcing this daunting task that’s keeping you from maintaining your company’s good reputation.

  • If you are experiencing high call volumes
  • When you are abandoning too many calls
  • If your customers are complaining about the long time they have to wait on the phone
  • When you want to improve overall customer experience
  • When you want to build a strong foundation of trust between you and your customers
  • If your business is trying to reduce operational costs
  • When your business is expanding

Our reservation services are flexible and can organize bookings depending on your business requirements. Relieve yourself from the task of answering all your customers’ calls and leave them to us. Enjoy a healthy 8-hour sleep knowing your customers are well taken care of 24 hours a day, 7 days a week!