The Philippines continues to prove why it is a top outsourcing location.
Every day, it becomes apparent that digital disruption is an unstoppable phenomenon. Whether people like it or not, a shift in the way the world works will soon be making an impact in their lives. To survive, a country must work on preparing its government, businesses, and citizens.
Just recently, the Economist Intelligence Unit (EIU) released the latest Technological Readiness Ranking. This revealed that the Philippines has climbed from the 60th to the 55th spot out of the 82 countries assessed for technological readiness. Scoring 5.5, the country shared the 55th spot with Colombia, Jordan, Kazakhstan, Serbia, and Sri Lanka. The report also revealed that the Philippines is the fourth most tech-ready country in the Southeast Asian region.
EIU ranks a country based on its readiness to take on the upcoming changes that technology will bring about. It assesses a country’s Internet accessibility, digital economy infrastructure, and openness to innovation to determine its readiness. Ranking the Philippines, EIU believes that the country will continue to improve its cybersecurity and Internet speed over the next few years.
Digital disruption in the Philippine Outsourcing Industry
One of the industries where the impact of digital disruption has been creating a buzz is in the Philippine BPO Industry. Specifically, BPO workers were plagued by the thought of losing their jobs to Artificial Intelligence (AI). In recent news, data from online recruitment portal Jobstreet.com showed that the available BPO jobs have declined from 2016 to 2017 because of AI. BPO workers now face the challenge to upgrade their skills to keep up with the demand for higher-level jobs.
Key leaders from the BPO Industry have been exerting efforts to keep up with the evolution of work. The Information Business Process Outsourcing Association of the Philippines (IBPAP) has been creating initiatives such as the IBPAP Talks to raise awareness about the jobs of the future. The Contact Center Association of the Philippines (CCAP), on the other hand, is partnering with local universities to offer programs that will equip students with the right skills for entry-level positions in the sector.
Outsourcing to the Philippines
Indeed, there is a reason why the Philippines is a top outsourcing destination for many years. The country and the Philippine outsourcing sector just don’t stop bridging gaps for improvement. This is why, for 2017, five local cities were included in the 2017 Tholons Top Outsourcing Destinations. Specifically, Manila, Cebu, Davao, Bacolod, and Santa Rosa ranked 4th, 12th, 85th, 97th, and 100th in the roster respectively.
The Philippines also ranked third in the 2017 Tholons Services Globalization Index and seventh in the 2017 A.T. Kearney Global Services Location Index. Besides the combined efforts in the macro and micro level, the secret behind why the Philippines is a key player in the BPO space lies in its affordable but extremely high in quality labor force.
Outsourcing to Anderson Group BPO
Anderson Group BPO is a four-year-old outsourcing solutions provider in the Philippines. Even when it’s just new in the industry, it was already able to help a number of businesses from industries such as e-commerce and health care improve bottom lines and save on operational costs. In fact, its meaningful client relationships led to the opening of its three facilities in the major business districts in the Philippines.
With digital disruption, Anderson Group BPO can be an effective support to help you focus on how your company can keep up with the new changes brought about by technology. If you hope to know more about this opportunity, don’t hesitate to contact us!
Paulo Salud | Business Development Manager
AU: +61 3 8375 8972
UK: +44 333 331 0547