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Position Title:
Reports Analyst

Department:
Operations

Reports to:
General Operations Manager

Country/Business Unit:
Philippines

Responsibilities

 

As a Reports Analyst, your daily duties and responsibilities shall include:

  • Interpret data, analyze results using statistical techniques and provide ongoing reports
  • Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Filter and “clean” data, and review computer reports, printouts, and performance indicators to locate and correct code problems
  • Work closely with management to prioritize business and information needs
  • Locate and define new process improvement opportunities
  • Performs other duties that may be assigned from time to time

 

Minimum Qualifications:

Required Education:

  • College Graduate of any degree

Required Experience:

  • At least 1 year of experience in a similar call centre position
  • Demonstrated experience in handling complex employee issues
  • Proficient in relevant computer applications

Key Competencies:

  • Excellent communication skills across various levels in the organization
  • Technical expertise regarding data models, database design, development, data mining and segmentation techniques
  • Strong knowledge of and experience with different reporting databases and CRM.
  • Knowledge of statistics and experience using statistical packages for analysing large datasets (Excel, SPSS, SAS etc)
  • Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy
  • Adept at queries, report writing and presenting findings

Please send your resume to: phrecruitment@andersongroup.uk.com

Contact us: (02) 491 – 7325

Visit us:

Ortigas Branch: 11/F Wynsum Corporate Plaza, #22 F. Ortigas Jr. Road Ortigas Center,Pasig City Philippines

Mandaluyong Branch: 20th Flr Robinsons Cybergate 3, Pioneer St., Mandaluyong