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Position Title:
Reports Analyst


Reports to:
General Operations Manager

Country/Business Unit:



As a Reports Analyst, your daily duties and responsibilities shall include:

  • Interpret data, analyze results using statistical techniques and provide ongoing reports
  • Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Filter and “clean” data, and review computer reports, printouts, and performance indicators to locate and correct code problems
  • Work closely with management to prioritize business and information needs
  • Locate and define new process improvement opportunities


Minimum Qualifications:

Required Education:   College Graduate of any degree

Required Experience:  At least 1 year of experience in a similar call centre position

Demonstrated experience in handling complex employee issues

Proficient in relevant computer applications


Key Competencies: 

Excellent communication skills across various levels in the organization

Technical expertise regarding data models, database design, development, data mining and segmentation techniques

Strong knowledge of and experience with different reporting databases and CRM.

Knowledge of statistics and experience using statistical packages for analysing large datasets (Excel, SPSS, SAS etc)

Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy

Adept at queries, report writing and presenting findings


Please send your resume to:

Or visit us in one of our Offices:

BGC Branch: Ecotower Building Unit 1504, 32nd Street corner 9th avenue Bonifacio Global City, Taguig City Philippines

Ortigas Branch: 11/F Wynsum Corporate Plaza, #22 F. Ortigas Jr. Road Ortigas Center,Pasig City Philippines