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If you think working at a BPO is easy, think again.

customer service outsourcing inbound call center     Cybergate-edted-8

A BPO job is easy.  

This has been a misconception for a long time. Even some BPO workers initially looked at working for the sector as a fallback when all other career plans fail. A BPO job appeals to many as a place to earn a high salary, but there is so much more about this industry.

From inside a BPO, the work for the sector is anything but easy. Every day, appointment setters and lead generation specialists strive to produce results. Bookkeepers, web developers, and graphic designers work in meeting expectations. CSRs ensure that they maintain composure and professionalism even when dealing with irate customers. Working in a BPO does require a person to be tough. Here are the reasons why you should think twice in applying in this industry.

  1. You don’t want a challenge. Filipinos from all walks of life seem to have a place in BPO. Fresh graduates, undergraduates, career-shifters – name it – and the BPO sector has one or plenty of this kind. With the sector being a home for different personalities, BPO workers often face the challenge to get along well with each other. There are also jobs in the sector, such as lead generation, that have an uncontrollable side to it, wherein doing every essential task will not always guarantee results. If you are the type of person who gives up easily, then working in a BPO is not for you.
  2. You don’t want to spend Christmas at work. Most BPO workers follow the holidays of their client’s country. Instead of spending the most important local holidays with loved ones, BPO workers will spend it working in front of their computers. Instead of the familiar voices of their loved ones, it’s the requests of strangers that they have to deal with in special holidays. Some BPO workers even have to make the tough choice between taking a leave off work for Christmas or New Year.
    bpo workers     bpo workers
  3. You don’t want to work at night. Many businesses who choose to outsource need to have a 24/7 operation for their functions, such as customer service and technical support. This requires some BPO workers to work on a graveyard shift, branding themselves as “Mga bayaning puyat”. Workers under American accounts are usually the ones who work on this type of schedules. While these are tough to adjust to, it makes for great friendships and strong bonds in sharing words of encouragement like Kapit lang!”
  4. You don’t want a high-paying job. Who doesn’t want a high salary? The BPO Industry offers a great salary package, alongside compelling benefits such as leave credits and a health card. Usually, foreign clients that want to start operations immediately gives higher salary deals. Many returning OFWs who yearn to earn at the same rate without leaving the Philippine borders are able to do so through BPO.
  5. You’re not interested in other cultures. Upon entering a BPO company, you can see clocks set in different timezones hanging on walls. Workstations have maps of countries such as the US, UK, and Australia. Dealing with foreign clients, BPO workers face the challenge to learn about their client’s culture. Call center agents even need to work on adopting the accent of the client’s country or state.
    Philippine bpo workers with foreign clients    Telesales
  6. You don’t want to converse in English. While English is the primary language of the business sector, no other industry is stricter with the English Only Policy than the BPO Industry. Fluency and proficiency in English is one of the top skills that BPO companies look for in a candidate.

Hopefully, this has changed the general misconception many people have about BPO jobs being easy. BPO workers should take pride in what they do. While others can say their opinions about another person’s job, it’s your own opinion about what you do that matters the most.