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Live Chat in 2018: 4 Things You Need to Know

Live Chat in 2018: 4 Things You Need to Know

Improve your live chat support operations with the latest facts about it as your guide.  Live chat support has become an increasingly common feature on websites. Many companies have implemented it to serve as the tier-1 part of their...
Is a Chatbot Right for My Business?

Is a Chatbot Right for My Business?

In exploring new technologies to improve customer service, always keep the importance of having a personal touch in mind.  What is Chatbot? We hear about various technologies promising to improve customer service. The gamut of technological innovations often leads...