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Position Title:


Reports to:
Operations Manager

Country/Business Unit:


  • Lead training classes through established curriculum.
  • Engage training and skills development classes in a way that enhances learning and knowledge retention.
  • Create an upbeat and interactive learning culture in the classroom.
  • Interact regularly with our operations leadership teams to get feedback on agent success beyond training.
  • Plan and prepare for training classes to meet training timelines.
  • Use the most effective and appropriate instructional methods/materials for each specific mode of learning.
  • Be measured by metrics such as employee retention, trainee certification, and post-training performance.
  • Report progress and analyze student outcome for each class.
  • Proactively identify training needs of employees and recommend appropriate coaching/refresher training to ensure successful employee performance.
  • Deliver and facilitate classroom training and individual training when necessary.
  • Monitor employees to ensure the expected level of service is being delivered and to identify training needs.

Minimum Qualifications

Required Education:  

  • At least 4years of College

Required Experience:   

  • Has more than 1 year experience in training delivery leadership.
  • Proficient in relevant computer applications

Key Competencies:    

  • A positive leader with proven ability in teaching, facilitation, and creative problem-solving.
  • Communicate well, can positively resolve conflict, build consensus, and know how to plan things out.
  • Has a solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools/technology is preferred.
  • Has excellent skills with MS Office.
  • Has a naturally positive attitude.
  • Problem-solver with a genuine desire to help people be successful.
  • Can work on more than one thing at a time and know how to prioritize.

Please send your resume to:

Or visit us in one of our Offices:

BGC Branch: Ecotower Building Unit 1504, 32nd Street corner 9th avenue Bonifacio Global City, Taguig City Philippines

Ortigas Branch: 11/F Wynsum Corporate Plaza, #22 F. Ortigas Jr. Road Ortigas Center,Pasig City Philippines