- Lead training classes through established curriculum.
- Engage training and skills development classes in a way that enhances learning and knowledge retention.
- Create an upbeat and interactive learning culture in the classroom.
- Interact regularly with our operations leadership teams to get feedback on agent success beyond training.
- Plan and prepare for training classes to meet training timelines.
- Use the most effective and appropriate instructional methods/materials for each specific mode of learning.
- Be measured by metrics such as employee retention, trainee certification, and post-training performance.
- Report progress and analyze student outcome for each class.
- Proactively identify training needs of employees and recommend appropriate coaching/refresher training to ensure successful employee performance.
- Deliver and facilitate classroom training and individual training when necessary.
- Monitor employees to ensure the expected level of service is being delivered and to identify training needs.
- At least 4years of College
- Has more than 1 year experience in training delivery leadership.
- Proficient in relevant computer applications
- A positive leader with proven ability in teaching, facilitation, and creative problem-solving.
- Communicate well, can positively resolve conflict, build consensus, and know how to plan things out.
- Has a solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools/technology is preferred.
- Has excellent skills with MS Office.
- Has a naturally positive attitude.
- Problem-solver with a genuine desire to help people be successful.
- Can work on more than one thing at a time and know how to prioritize.
Please send your resume to: firstname.lastname@example.org
Or visit us in one of our Offices:
BGC Branch: Ecotower Building Unit 1504, 32nd Street corner 9th avenue Bonifacio Global City, Taguig City Philippines
Ortigas Branch: 11/F Wynsum Corporate Plaza, #22 F. Ortigas Jr. Road Ortigas Center,Pasig City Philippines